Customer Services Officer
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Full job description
Salary: PKR Negotiable
The Bank of Punjab is hiring Customer Services Officers for its Branch Banking Division across Pakistan. The officer will be the first point of contact for customers visiting the branch, guiding them, answering their queries and helping them use the bank's products and services. Fresh graduates are welcome to apply, along with candidates who have up to a year of banking experience. It is a good starting role for anyone who wants a long-term career in branch banking.
What we're looking for:
- Minimum Bachelor's degree or equivalent from an HEC recognized university
- At least one year of banking experience; fresh graduates may also apply
- Good communication skills and a helpful, customer-first attitude
- Basic understanding of branch banking products and account procedures
- Ability to handle routine compliance checks such as customer due diligence
- Comfortable working to targets in a busy branch environment
Key Responsibilities & Deliverables:
- Greet customers as they arrive and manage the branch lobby so everyone is attended to promptly
- Answer customer queries and direct them to the right counter or officer
- Explain basic banking products and guide customers toward the solution that fits their needs
- Help customers open and close accounts and complete the required documentation
- Issue statements of account, balance confirmation and tax deduction certificates on request
- Support the branch in reaching its deposit and service targets and follow up on customer feedback
Skills & Tools:
Position: Customer Services Officer
Work: On-site
Salary: Market Competitive
Company: THE BANK OF PUNJAB
Work Location: Lahore, Pakistan
Apply by sending your CV + profile through Jobswala.
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