Customer Service
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Full job description
Salary: PKR Negotiable
Trexolabs is a Lahore-based social media agency that helps content creators grow their audiences and build a stronger online presence. The agency is looking for a customer service professional to support its creators and clients with prompt, polite and well-organised assistance. The role is on-site in Lahore and suits fresh graduates or interns who communicate well and enjoy helping people.
What we're looking for:
- Intermediate or bachelor's level education preferred; practical customer support experience is also welcome.
- Strong written and spoken communication with a polite, customer-first manner.
- Patience, empathy and good judgement when handling or escalating issues.
- Organised, accurate record keeping and reliable follow-through.
- Comfortable using email, chat and social media, plus basic office or tracking tools.
- Able to juggle several enquiries, set priorities and meet response expectations.
- An interest in social media and creators is a plus.
Key Responsibilities & Deliverables:
- Answer client and creator questions about services, accounts and ongoing support.
- Listen carefully, clarify what is needed and share accurate information in a courteous way.
- Keep a clear record of enquiries, actions taken and outcomes, and follow up on open cases.
- Work with colleagues to look into concerns and resolve service issues.
- Pass complex or sensitive matters to the right person quickly and keep the customer updated.
- Notice questions that come up again and again and suggest ways to improve support resources.
Skills & Tools:
Position: Customer Service
Work: On-site
Salary: Market Competitive
Company: TREXOLABS
Work Location: Lahore, Pakistan
Apply by sending your CV + profile through Jobswala.
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