Consumer Care Specialist
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Full job description
Salary: PKR Negotiable
Nestlé Pakistan, part of the global food and beverage group, is looking for a Consumer Care Specialist in Lahore for its Communications team. This full-time role handles consumer queries, feedback and complaints across the company's brands, helping protect and strengthen customer trust. It is a good opportunity for candidates who enjoy problem-solving and dealing with people. Applications are accepted online through the Nestlé Pakistan careers portal until 15 November 2026.
What we're looking for:
- Bachelor's degree from a recognized university; a background in communications, business or customer relations is a plus
- Fresh graduates with strong communication skills are encouraged to apply; prior customer service experience is an advantage
- Excellent spoken and written English and Urdu
- Patient, empathetic and professional with a problem-solving mindset
- Comfortable using computers and office software for case tracking and reporting
Key Responsibilities & Deliverables:
- Respond to consumer queries, feedback and complaints through the company's official care channels in a timely and professional manner
- Record consumer interactions accurately and follow up until every case is fully resolved
- Coordinate with internal teams such as quality, supply chain and brand teams to resolve consumer issues
- Share consumer insights and recurring complaint trends with the communications team
- Maintain service quality standards and help improve the overall consumer experience
Skills & Tools:
Position: Consumer Care Specialist
Work: On-site
Salary: Market Competitive
Company: NESTLÉ PAKISTAN
Work Location: Lahore, Pakistan
Apply by sending your CV + profile through Jobswala.
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